The library.

Published 1 November 2026. Based on Europamundo's terms as checked on 26 August 2026 and read on 13 October 2026.

The definition

Europamundo's General Terms and Conditions say:

A group on a regular, non privatized tour means at least 12 people on the same tour, same services, identical arrival and departure dates, using a single included transfer where applicable.

Every part has to be true at the same time. Twelve travellers who join different departures, who choose different services, or who arrive on different dates do not meet the definition, however many they are.

The 35 day line

The terms add:

Discounts and free places do not apply if the group is confirmed fewer than 35 days before departure.

So the date a group is confirmed matters more than the date it was first discussed. If a client is still deciding at five weeks out, tell them what that does to the group terms before they decide, not after.

Groups of minors

The terms say that group discounts never apply to groups of minors.

How we treat it

For us, twelve or more adults is a group. The enquiry goes to our groups desk, which takes it from there. Europamundo's wording says "people", not "adults", so ask us how children count in your party before you tell a client what a group receives.

Cancellation is different for a group

Europamundo's cancellation terms end with this line: "Please consult the cancellation conditions for groups of 12 or more passengers." Ask us for them for your tour before you give a client any cancellation cost. Do not use the figures for individual travellers.

What to send the groups desk

• The tour, or the place and the month if you have not chosen a tour.
• The departure date or dates.
• How many adults, and the ages of any children.
• Whether the group wants the regular departure or a private tour.

Sources

• Europamundo, General Terms and Conditions, Catalog and Product 2025 to 2026, on the definition of a group, the 35 day line and groups of minors, as checked in our knowledge library on 26 August 2026.
• Europamundo, terms and conditions page, on the cancellation conditions for groups of 12 or more passengers (europamundo.com terms and conditions page), read 13 October 2026.

Always read the tour's own page, and the quote, before you promise a client anything.

Tell the groups desk

Published 1 November 2026. Based on Europamundo's terms and conditions as read on 13 October 2026.

What is on the coach

Europamundo says its coaches follow standard tourist coach specifications. They include panoramic windows, air conditioning, a PA system, reclining seats, individual reading lights, armrests and trays for small hand luggage, among other features.

Wi-Fi

Free Wi-Fi is limited to 30 MB a day per device, and it depends on the destination country and on the coach assigned. Do not promise it.

Toilets

Not every coach has an on-board toilet. Where there is one, it may be pay-to-use. Regular stops at service areas are scheduled for comfort breaks. Do not promise a toilet on board.

On tours in the Other Destinations series, Europamundo says that in most destinations the coaches have neither toilets nor Wi-Fi.

Seats

Coach seats are standard and cannot be reserved, and there is no formal seat rotation system. Do not tell a client they will have a window, or a front seat.

Access and distances

The coaches have no wheelchair ramps. Most stages run on highways and generally cover 3 to 6 hours, although some take 8 to 9 hours.

Coach size and model vary by tour. Ask us about a particular tour, and we check it with the season's information before you speak to your client.

Sources

• Europamundo, general terms and conditions, on the comfort features of its coaches, Wi-Fi, toilets and seats (europamundo.com terms and conditions page), read 13 October 2026.

Always read the tour's own page for the season, and the quote, before you promise a client anything.

Ask us to check a tour

Published 1 November 2026. Based on Europamundo's terms and conditions as read on 13 October 2026.

The standard

Europamundo chooses hotels for the right level of comfort and for letting guests enjoy the city. They are in the destination cities, sometimes in the centre, sometimes near it and sometimes in outlying areas with public transport into the centre.

Europamundo says plainly that its hotels are not luxury establishments, and that official hotel ratings, room sizes and bed sizes vary by country.

In the room

Every room has a private bathroom and a television. Some also have a minibar, a safe and a hairdryer. Many hotels in Northern Europe have no air conditioning, or have it only in certain periods. On some itineraries the standard of accommodation varies a lot between cities.

Double, twin or triple

Europamundo cannot guarantee a particular room type. It requests the type the traveller prefers, but the hotel decides. A twin can be a double bed with a sofa bed.

The hotel list

The hotels shown on a tour page are for reference, and tour pages say Planned hotels or similar category. The final list is in My Trip, on the website or the app, in the days before the tour. Europamundo recommends downloading or printing it at least 48 hours before departure.

Hotels can change, sometimes only days before arrival, especially in high season. In rare cases, such as a major event, Europamundo may move the accommodation to a nearby city and provide transport to and from the city in the programme.

Breakfast and times

Breakfast is included throughout the tour and on additional nights, but not on the first day. Usual check-in is around 2:00 PM and check-out is around 10:00 AM.

Sources

• Europamundo, general terms and conditions, on hotels, rooms, the hotel list and changes (europamundo.com terms and conditions page), read 13 October 2026.

Always read the tour's own page for the season, and the quote, before you promise a client anything.

Ask us to check a tour

Published 1 November 2026. Based on Europamundo's terms and conditions as read on 13 October 2026.

How much

• Regular coach tours: one suitcase per person, up to 30 kg.
• Private tours in private vehicles, which means privatised tours and Trip Styles: one medium-sized suitcase per person.
• Tours with high-speed train segments or internal flights: up to 20 kg per person, as the transport companies require.

Small wheeled suitcases are not permitted inside the vehicle. Carry-on bags taken onto the coach must be very small, because there is no overhead or under-seat storage. If the luggage exceeds the space, Europamundo may refuse the excess, and the traveller must send it on by courier.

Who is responsible

Europamundo takes no responsibility for lost, misplaced or stolen luggage, including carry-on bags, in hotels or on coaches. If luggage is lost while in Europamundo's custody, or through an error on its part, the insurer of the basic travel policy included in every tour takes responsibility, within the cover that policy states.

What the policy does not cover

Important items such as electronics, money, jewellery and other valuables, and minor damage to luggage such as scratches or a broken wheel or handle. Europamundo is also not responsible for baggage during air travel.

Every tour includes basic travel assistance insurance, and extra cover is strongly recommended. Ask the client to read the policy limits before they go.

Sources

• Europamundo, general terms and conditions, on luggage and its responsibility (europamundo.com terms and conditions page), read 13 October 2026.

Always read the tour's own page for the season, and the quote, before you promise a client anything.

Ask us to check a tour

Published 1 November 2026. Based on Europamundo's terms and conditions as read on 13 October 2026.

Is a transfer included

Each itinerary says whether an arrival transfer, a departure transfer, or both, are included. If not, the traveller can book one separately at the rates Europamundo publishes on its website.

What the transfer is

There is one transfer per booking, between the airport, port or station of the start city and the start hotel. Only airports and ports within 40 km of the city centre count. The transfer may be private or shared with other passengers.

The driver is not the accompanying guide and does not help with check-in. The driver waits after the traveller has collected their luggage and passed customs, with a sign showing the traveller's name or Europamundo.

What has to be entered, and by when

Flight or train details must be in Europamundo's system at least 4 calendar days before the service, and 7 calendar days for tours in Japan. The terms say that providing and checking this information is the responsibility of the passenger or the travel agency.

If no notice is given, the driver waits 1 hour at an airport and 30 minutes at a train station, and then the transfer is treated as forfeited.

When there is no transfer

• When the client books only a segment of the tour.
• When there are intermediate nights between the traveller's arrival and the start of Europamundo's services.

Departure day

Departure transfers are reconfirmed with the accompanying guide on the day of the flight.

On a rotating itinerary that starts in another city, the Service Summary may tell the traveller to take a taxi. The accompanying guide then reimburses the fare on a receipt.

Sources

• Europamundo, general terms and conditions, on transfers (europamundo.com terms and conditions page), read 13 October 2026.

Always read the tour's own page for the season, and the quote, before you promise a client anything.

Ask us to check a tour

Published 1 November 2026. Based on Europamundo's terms and conditions as read on 13 October 2026.

Individual optional activities

These are the activities a traveller may book through the "My Trip" app or website, before or during the trip. Europamundo's terms say:

"Individual Optional Activities are those that passengers may book through the "My Trip" app or website, either before or during the trip. Europamundo strongly recommends booking these services in advance to ensure availability."

Optional services are not included in the tour price, and buying them is voluntary. That is worth saying to a client before the quote, so that the tour price is not read as the whole holiday.

Optional Packages

A package is a set of activities grouped within one city, so that it can be booked ahead and the places are secured. The terms define it this way:

"Optional Packages are defined as a set of activities grouped within a specific city, designed to facilitate advance booking and ensure their availability."

Three rules follow from the terms:

• A package must be booked before the tour starts, and only through the travel agency.
• It cannot be bought at the destination or through the Europamundo app.
• In the terms' words, "the packages are indivisible in nature and may not be modified, booked or canceled partially."

So a traveller who is told on the day that they would like the package cannot add it then. The time to ask is when the booking is made.

If an activity is cancelled

The terms allow Europamundo to cancel a booked optional activity "up to 48 hours prior to the scheduled service due to unforeseen circumstances". If it does, a refund is made for the service that was not rendered. A client cancelling "less than 48 hours prior" may incur extra charges.

The terms give no free-cancellation window for optionals beyond this. Do not promise a refund on a package. Ask us, and we confirm with Europamundo.

Go English tours

On a Go English tour, the terms say transport to optional activities "may be shared with passengers from other language groups". Say so when a client expects a private English-only outing.

Prices

Optional activity and package prices are set tour by tour and they change, so none is shown here. Ask us for the current figure with the quote, and never quote one from memory.

Sources

• Europamundo, general terms and conditions, on optional activities and Optional Packages (europamundo.com terms and conditions page), read 13 October 2026.

Always read the tour's own page for the season, and the quote, before you promise a client anything.

Ask us about packages for a tour

Published 1 November 2026. Based on Europamundo's terms and website as read on 13 and 14 October 2026.

Global Market tours

These are regular Europamundo tours operated in English, with a dedicated English-speaking tour guide. The coach may be shared with passengers from other language groups, each with their own guide. Europamundo says that in most cases a Global Market group is guided in both English and Spanish, with two guides on board.

Global Market tours run all year round.

Go English tours

These are regular Europamundo tours run in English only, on a coach reserved for English-speaking passengers. The itineraries are similar to the Global Market ones, but they run in the high season and focus on the most popular destinations. Europamundo's website shows them from April to October.

The practical difference

Global Market is the wider choice, all year. Go English is the choice for a client who wants a coach that is in English only, in the months it runs. Ask us which one your client's tour and dates allow.

On 14 October 2026, Europamundo's South Africa site listed 102 Go English tours.

How we help

Tell us what your client wants from the coach. We check the guide language for the season before we quote, and we quote English-guided tours.

Sources

• Europamundo, general terms and conditions, on the difference between Global Market and Go English tours (europamundo.com terms and conditions page), read 14 October 2026.

Always read the tour's own page for the season, and the quote, before you promise a client anything.

Ask us to check a tour

Published 1 November 2026. Based on Europamundo's terms and website as read on 13 and 14 October 2026.

The standard inclusions

Europamundo's general services are travel by bus with an English-speaking guide, basic travel insurance, hotel and a buffet breakfast. Each tour then lists its own extras, such as city tours in named cities, boat rides, admission tickets, evening transfers or an included dinner.

Breakfast is included throughout the tour and on additional nights, but not on the first day.

The reading rule

As a general rule, a strict interpretation applies: anything not explicitly listed as included in the price of the trip is excluded.

So read the tour's own Included in the price list for the season before you tell a client that a visit, a meal, a transfer or an entrance is included.

Meals

Tours are generally offered on a bed and breakfast basis. Some include a few lunches or dinners. Tours in the Middle East, Asia, Africa and Oceania series typically include several lunches or dinners.

Meals are usually a fixed menu. Drinks are often not included. A traveller with an allergy or a dietary need must tell the travel agency in advance, and menu changes cannot be guaranteed.

Guides

All tours include accompanying guides, and local guides where specified. The accompanying guide is not present on additional nights, on cruises, flights or trains, on regular transport or on independently arranged stays. In those cases the transport staff or the local service representative helps.

Usually not included

• Flights, unless the tour says otherwise.
• Airport taxes and cruise embarkation fees.
• Visas, and entry and exit taxes.
• Gratuities where they are mandatory: the USA, the Middle East, Asia, Africa and cruises. These are paid directly at the destination.
• Hotel extras and optional activities.
• Drinks with meals and admission fees, unless the itinerary says they are included.

On the Europe tours, tips are voluntary.

Insurance

Every tour includes basic travel assistance insurance. Extra cover is strongly recommended.

How we help

Send us the tour and the dates. We read the season's inclusions with you before the quote goes to your client.

Sources

• Europamundo, general terms and conditions, on inclusions, meals, guides and exclusions (europamundo.com terms and conditions page), read 13 October 2026.
• A Europamundo tour page for the 2026-27 season, for the wording of the general services, read 13 October 2026.

Ask us about a tour

Published 1 November 2026. Based on Europamundo's terms as checked on 26 August 2026 and read on 13 October 2026.

The three age bands

Europamundo's terms and conditions page says:

The following discounts apply only if requested before the start of the tour, and are valid for one child per adult, aged 3 to 15, and only combinable with the triple room discount.

It then lists three bands, in these words:

• Children under 3 years old: 80% discount. Includes a seat on the coach and travel insurance only (see coverage and exclusions). Any additional services (e.g., cribs) must be requested and paid directly to the provider by the parents or guardians. In Cruise Series tours, acceptance of minors is subject to request and availability of suitable cabins.
• Children aged 3 to 8 years: 40% discount on regular group tours by coach (not applicable to privatized catalog tours or "Trip Styles" tours).
• Children aged 9 to 15 years: 10% discount on regular group tours by coach (not applicable to privatized catalog tours or "Trip Styles" tours).

Read the first line twice. One child per adult. Requested before the tour starts. Combinable only with the triple room discount. So two adults can take it for no more than two children.

What the discount does not touch

The terms say the discounts "do not apply to additional supplements such as meal packages, stopovers, or other items". A child's discount is on the tour, not on the extras added to it. Discounts need a supporting document at booking.

Under three

An infant under 3 has a seat on the coach and the travel insurance, and nothing else is included. A cot, a crib or any other service has to be requested and paid directly to the provider by the parents or guardians. Tell the parents that before they book.

Private tours and Trip Styles

The 40% and 10% bands are for regular group tours by coach. On a Privatized tour, Europamundo's Featured Products page lists one thing: "80% discount for children under 3 years old". For Trip Styles it lists no child discount. If your client is travelling with a child on either, ask us before you say what the child pays.

The terms also say:

On Privatized or "Trip Styles" tours, it is mandatory to inform us in advance if a minor is traveling, as the tour's feasibility depends on the availability of an approved child restraint system.

So the child is declared in advance, not at the airport.

Cruise series

On the cruise series, acceptance of minors is subject to request and to a suitable cabin being available. Do not confirm a child on a cruise to a client until we have confirmed it.

A minor travelling with someone who is not a parent

Minors must always travel accompanied by their parents or legal guardians. If traveling with another adult, a signed authorization from the parent or guardian is required, confirming the minor is allowed to travel with the designated adult, who assumes full responsibility.

The same terms say that group discounts do not apply to groups of minors.

What we need from you

The age of every child, on every quote. The age decides the band, so we never assume one. Give the discount to a client only once you hold a dated quote with the child's age on it, and read the line for the child on that quote.

Sources

• Europamundo, General Terms and Conditions, Catalog and Product 2025 to 2026, on the child bands and on minors travelling with others, as checked in our knowledge library on 26 August 2026.
• Europamundo, terms and conditions page (europamundo.com terms and conditions page), read 13 October 2026, for the wording quoted above.
• Europamundo, Featured Products page (europamundo.com Featured Products page), read 13 October 2026, for Privatized tours and Trip Styles.

Always read the tour's own page, and the quote, before you promise a client anything.

Ask for a Europamundo quote

Published 1 November 2026. Based on Europamundo's terms and conditions as read on 13 October 2026.

How a shared room works

On many of its regular group tours, Europamundo does not require a solo traveller to pay the full single room supplement. The traveller pays a smaller supplement, and Europamundo finds a roommate of the same gender, who may be a different age, to share a twin room. The amount is on your quote.

When it is not available

• Mini-packages.
• Packages with Greek island ferries, and the Cruise Series.
• Privatised catalogue tours and Trip Styles.
• Tours in the Middle East, in Asia (except Japan, Korea and China), in Africa and in Oceania.
• Additional nights before or after the tour.
• Tour segments shorter than 7 hotel nights.

What a twin can be

In some hotel chains a twin room has one double bed and a sofa bed. A traveller who chooses a shared room has to accept that, and to settle the sleeping arrangements with the roommate, without Europamundo or the hotel.

If no roommate is found

Europamundo's Why Europamundo page says that if no other traveller is available, the traveller receives a single room at no additional cost. The terms page does not repeat that sentence, so ask us to confirm it for the tour and the dates before you tell a client.

Sources

• Europamundo, general terms and conditions, on shared rooms and single travellers (europamundo.com terms and conditions page), read 13 October 2026.
• Europamundo, Why Europamundo page, on the single room if no roommate is found (europamundo.com Why Europamundo page), read 13 October 2026.

Always read the tour's own page for the season, and the quote, before you promise a client anything.

Ask us to check a tour

Published 1 November 2026. Based on Europamundo's terms and conditions as read on 13 October 2026.

The rule

Europamundo's terms say that all its tours in Europe, the Americas, Japan, Korea and China have guaranteed departures with a minimum of two travellers.

When fewer than five travellers book

If the total booked on a tour is fewer than five, in other words up to four people, Europamundo may offer one of these:

• A similar tour, operated by Europamundo or by another company.
• A similar tour with all or part of the services provided on public transport.
• A change of travel dates for the same tour.
• A refund of the amount paid, issued as a travel voucher that gives a 10% discount on the value of the unused tour, for use on a future trip.

Small groups

With 4 to 7 passengers registered, a tour or a segment may run in a van with 8 to 9 seats, driven by the accompanying guide. From 8 travellers on, or slightly more depending on local regulations, the tour runs on coaches or minibuses.

Events outside anyone's control

A guaranteed departure may still be cancelled, without compensation or liability on Europamundo's part, for events such as war, terrorism threats, civil unrest, major health risks or natural disasters.

What to tell a client

Say that departures are guaranteed from two travellers, and give the exceptions in the same sentence. Do not tell a client that a tour will never be cancelled.

The guarantee is stated for Europe, the Americas, Japan, Korea and China. For any other region, ask us before you promise it.

Sources

• Europamundo, general terms and conditions, on guaranteed departures and on operation by group size (europamundo.com terms and conditions page), read 13 October 2026.

The terms are the precise rule, so quote them as written.

Ask us about a departure

Published 1 November 2026. Based on Europamundo's terms and website as read on 13 October 2026.

Stop Yes: pause, then rejoin

On tours marked with the Stop Yes logo, travellers can schedule one or more stopovers along the route. They rejoin the tour at the same place on a later departure, as the calendar allows.

• A fee applies for each stop, per person. It is shown on your quote.
• Overnight stays during the stop are not included.

Rotating trips: start anywhere

Many Europamundo trips are circular, so when one ends another begins. Europamundo says this lets a traveller start at any point on the tour at no extra cost.

Pick a Sector: just the part you want

Europamundo says travellers do not have to buy the entire tour. They can book just the part they want, even if it is only one day.

The terms set these limits:

• A shared room is not accepted for tour segments shorter than 7 hotel nights.
• Transfers are not provided if the client books only a segment of the tour.
• If fewer than five travellers are registered for a tour or for a specific segment, Europamundo may adjust the operation.

Before you promise any of it

Whether a particular tour allows a stop, a mid-route start or a sector is shown on that tour's page and on a live quote. Ask us, and we check it for the season and the dates your client has in mind.

Sources

• Europamundo, general terms and conditions, on Stop Yes and on operation by group size (europamundo.com terms and conditions page).
• Europamundo, Why Europamundo page, on Rotating Trips and Pick a Sector (europamundo.com Why Europamundo page), read 13 October 2026.

Ask us to check a tour

Published 1 November 2026. Based on Europamundo's website and terms as read on 13 October 2026.

What Europamundo says is included

From its River Cruises page:

All our cabins are exterior, where you will be able to choose between upper or lower deck.

You will enjoy Full Board during the cruise: from dinner the first day till breakfast the last day.

Panoramic City Tours in English at the main cities along the route.

Port taxes are included, and you also have an assistance insurance policy during the trip. Porterage service when boarding and disembarking the ship.

In our river cruises you will feel like home as all our crew is 100% English-speaking.

What differs from a coach tour

• Cancellation. Cruise series fall under Europamundo's strictest tier. Its terms say Penalty 4 "applies to cruise series tours or tours with a Mediterranean and Aegean cruise", and the rule is "60 days or fewer before the tour start date: 100%". The terms also say: "It is the responsibility of the selling travel agency to verify the applicable penalty level for a tour and to inform the client before making a booking."
• Children. Minors are accepted on request, subject to cabin availability. Do not assume a child discount or the Passenger Club applies. Check the quote.
• Solo travellers. There is no shared room option on a cruise, so a solo traveller needs a cabin of their own. See Solo travellers and shared rooms.
• Tips. Tips are not included. The brochure suggests an amount per person for the cruise.
• The route can change. The terms say: "the cruise itinerary is subject to river water levels. In the event of floods, low water levels or any other force majeure circumstances, the Captain may modify the program for safety reasons." Ports and times are indicative.
• A fuel surcharge. The terms say it is "applicable only in exceptional cases due to a significant increase in fuel prices". The maximum is set out on the terms page.
• The guide. On cruise days the accompanying guide may not be on board, and the cruise staff assist.
• The ship. A ship is named "or similar". Never promise a client a specific vessel.

What was on sale

On 14 October 2026 the River Cruises series on Europamundo's website listed six tours, all five day Christmas Markets sailings, on the Rhine and the Danube. Ask us for the live calendar before you quote, because a sailing whose dates have passed cannot be sold.

Sources

• Europamundo, River Cruises page (europamundo.com River Cruises page), read 13 October 2026.
• Europamundo, terms and conditions page, on cruises, the fuel surcharge and the cancellation penalties (europamundo.com terms and conditions page), read 13 October 2026.
• Our own notes on the rules that differ from coach tours, checked in our knowledge library on 14 October 2026.

Always read the tour's own page, and the quote, before you promise a client anything.

Ask us for a river cruise quote