Agent guide
Optional excursions and Optional Packages.
They sound alike and follow different rules. The difference decides who can book them, and when.
At a glance
- Not in the priceOptional services are not included in the tour price, and buying them is voluntary.
- Before the tourAn Optional Package must be booked before the tour starts, and only through the travel agency.
- 48 hoursEuropamundo may cancel a booked optional activity up to 48 hours before the scheduled service.
Two kinds, two sets of rules.
They sound alike and follow different rules. The difference decides who can book them, and when.
| Question | Individual optional activities | Optional Packages |
|---|---|---|
| What it is | Activities a traveller may book through the "My Trip" app or website, before or during the trip. | A set of activities grouped within a specific city, designed to facilitate advance booking and ensure their availability. |
| When to book | Before or during the trip. Europamundo strongly recommends booking these services in advance to ensure availability. | Before the tour starts. |
| Where to book | The "My Trip" app or website. | Only through the travel agency. It cannot be bought at the destination or through the Europamundo app. |
| Changing it | Not stated in the terms. | In the terms’ words, "the packages are indivisible in nature and may not be modified, booked or canceled partially." |
Optional services are not included in the tour price, and buying them is voluntary. That is worth saying to a client before the quote, so that the tour price is not read as the whole holiday. A traveller who is told on the day that they would like the package cannot add it then. The time to ask is when the booking is made.
If an activity is cancelled
The terms allow Europamundo to cancel a booked optional activity "up to 48 hours prior to the scheduled service due to unforeseen circumstances". If it does, a refund is made for the service that was not rendered. A client cancelling "less than 48 hours prior" may incur extra charges.
The terms give no free-cancellation window for optionals beyond this. Do not promise a refund on a package. Ask us, and we confirm with Europamundo.
Go English tours
On a Go English tour, the terms say transport to optional activities "may be shared with passengers from other language groups". Say so when a client expects a private English-only outing.
Prices
Optional activity and package prices are set tour by tour and they change, so none is shown here. Ask us for the current figure with the quote, and never quote one from memory.
Ask us about packages for a tour
Sources
- Europamundo, general terms and conditions, on optional activities and Optional Packages (europamundo.com terms and conditions page), read 13 October 2026.
Always read the tour’s own page for the season, and the quote, before you promise a client anything. All Insights