Privacy policy.
We collect only what we need to reply to you and to run our services. We do not sell your details.
Draft prepared on 1 November 2026 for our attorney to review. It is not yet in force.
Who we are
Venue & Destination Options is a trading name of Venuwise CC, based in Cape Town, South Africa. Venuwise CC is the responsible party for your personal information under the Protection of Personal Information Act, 2013 (POPIA).
Our Information Officer is Cameron Schmidt. You can reach the Information Officer at enquiries@vdoafrica.com.
What we collect
- When you send an enquiry: your name, surname, email address and mobile number, and the details of your request, such as dates, numbers of travellers or guests, and your notes. We cannot reply without your name, surname, email address and mobile number.
- If you are a travel agent: your agency name, website and country.
- If you represent a property or brand: its name, website and location.
- If you subscribe to our newsletter: your email address.
- If you arrange a call: your name, email address and the time you choose, which you enter on the scheduling page of Calendly and which Calendly passes to us so the call can take place.
We do not ask for passport details, health details or other special personal information on this website. If a booking needs them, we collect them separately, through a secure upload link, and only when needed.
Why we use it
- To reply to your request and to prepare quotes and plans.
- To arrange the services you ask for with the venues, properties and operators involved.
- To send our newsletter, if you ask for it.
- To meet our legal duties and to keep our records.
We rely on your consent when you tick the box on a form, and on our legitimate interest in running our business and replying to the people who contact us.
Who we share it with
We share your details only as far as your request needs. That can include Europamundo Vacations when you ask us to quote or book one of its tours, the venues, properties and operators that deliver what you asked for, and the providers that host our website and send our email. We do not sell your details.
When you arrange a call, the calendar is provided by Calendly. It loads only after you press Arrange a call or follow a link to the call, and Calendly receives what you enter there under its own privacy notice.
Some of our providers store information outside South Africa. We choose providers that protect personal information to a standard that meets POPIA.
How long we keep it
Details for a booking are kept for the length of the trip and for three years afterwards. Other enquiries are kept only for as long as we need them to reply and follow up.
How we protect it
We take reasonable steps to protect personal information, including encrypted connections to this website and limiting who can see your details to the people who need them.
Your rights
You may ask us to confirm what we hold about you, to correct it, to delete it, or to stop using it. You may withdraw your consent at any time. Write to the Information Officer at enquiries@vdoafrica.com and we will reply within one working day.
If you are not satisfied, you may complain to the Information Regulator of South Africa at inforegulator.org.za.
Changes to this policy
We will post any change on this page.