Agent guide
What counts as a group.
Twelve travellers do not always make a group. The definition has four conditions, and one date that decides whether the group terms apply at all.
At a glance
- 12At least 12 people on the same tour, for Europamundo. For us, twelve or more adults is a group.
- 35 daysDiscounts and free places do not apply if the group is confirmed fewer than 35 days before departure.
- Never minorsGroup discounts never apply to groups of minors.
Four conditions, all at once.
Europamundo’s General Terms and Conditions say: "A group on a regular, non privatized tour means at least 12 people on the same tour, same services, identical arrival and departure dates, using a single included transfer where applicable."
- At least 12 people
On the same tour.
- Same services
Every one of them takes the same services.
- Identical dates
The same arrival and departure dates.
- A single transfer
Using a single included transfer where applicable.
Every part has to be true at the same time. Twelve travellers who join different departures, who choose different services, or who arrive on different dates do not meet the definition, however many they are.
The terms add: "Discounts and free places do not apply if the group is confirmed fewer than 35 days before departure." So the date a group is confirmed matters more than the date it was first discussed. If a client is still deciding at five weeks out, tell them what that does to the group terms before they decide, not after.
Groups of minors
The terms say that group discounts never apply to groups of minors.
How we treat it
For us, twelve or more adults is a group. The enquiry goes to our groups desk, which takes it from there. Europamundo’s wording says "people", not "adults", so ask us how children count in your party before you tell a client what a group receives.
Cancellation is different for a group
Europamundo’s cancellation terms end with this line: "Please consult the cancellation conditions for groups of 12 or more passengers." Ask us for them for your tour before you give a client any cancellation cost. Do not use the figures for individual travellers.
What to send the groups desk
- The tour, or the place and the month if you have not chosen a tour.
- The departure date or dates.
- How many adults, and the ages of any children.
- Whether the group wants the regular departure or a private tour.
Sources
- Europamundo, General Terms and Conditions, Catalog and Product 2025 to 2026, on the definition of a group, the 35 day line and groups of minors, as checked in our knowledge library on 26 August 2026.
- Europamundo, terms and conditions page, on the cancellation conditions for groups of 12 or more passengers (europamundo.com terms and conditions page), read 13 October 2026.
Always read the tour’s own page, and the quote, before you promise a client anything. All Insights