Three things to settle before the client packs

Three subjects are worth a line in every client email before the trip: the suitcase, the insurance and the transfer.

The suitcase

• Regular coach tours: one suitcase per person, up to 30 kg.
• Tours with high-speed train segments or internal flights: up to 20 kg per person, as the transport companies require.
• Private tours in private vehicles: one medium-sized suitcase per person.

Small wheeled suitcases are not permitted inside the vehicle. A carry-on bag taken onto the coach must be very small, because there is no overhead or under-seat storage. If the luggage exceeds the space, Europamundo may refuse the excess, and the traveller must send it on by courier.

The insurance

Every tour includes basic travel assistance insurance, and Europamundo strongly recommends extra cover. Say so in the email, because a client who has read the limits before packing is a client who is not surprised at the airport.

The included policy leaves out important items such as electronics, money and jewellery, and minor damage such as scratches or a broken wheel or handle. Europamundo takes no responsibility for lost, misplaced or stolen luggage in hotels or on coaches. If luggage is lost while in its custody, or through an error on its part, the insurer of the included policy takes responsibility, within the cover the policy states.

The transfer

Each itinerary says whether an arrival transfer, a departure transfer or both are included. The details matter more than the label. Flight or train details must be in Europamundo’s system at least 4 calendar days before the service, and 7 calendar days for tours in Japan. The terms say that providing and checking them is the responsibility of the passenger or the travel agency.

On the day, a delay on arrival (a customs hold or lost luggage, for example), a missed connection or a flight change must be reported at once to the driver, whose contact details are in the Service Summary, or to Europamundo’s emergency number. If nobody is told, the driver waits 1 hour at an airport and 30 minutes at a train station, and then the transfer is treated as forfeited. There is no transfer when the client books only a segment of the tour, or when there are intermediate nights between the traveller’s arrival and the start of Europamundo’s services.

1. At least 4 calendar days beforeFlight or train details must be in Europamundo’s system (7 calendar days for tours in Japan).
2. On the day, if there is a delay, a missed connection or a flight changeTell the driver or Europamundo’s emergency number straight away.
3. If nobody is toldThe driver waits 1 hour at an airport and 30 minutes at a train station, and then the transfer is treated as forfeited.

Source: europamundo.com, read 8 November 2026.

One line for each

One suitcase, within the weight limit for your tour. Please read the insurance limits. Your flight details must reach us at least four days before the transfer (seven for tours in Japan).

The full detail is in three of our guides: luggage and the included insurance, arrival and departure transfers and the FAQ library. If a tour has a flight or a fast train, ask us to check the allowance.

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