The twin room that is secretly a double

Europamundo’s terms say it cannot guarantee a particular room type. It requests the type the traveller prefers, and the hotel’s confirmation decides.

What that looks like at the door

Picture two friends who book a twin room and find a double bed with a sofa bed beside it. The terms say this can happen: in some hotel chains a twin room may consist of one double bed and a sofa bed. The request was made, and the hotel answered it in its own way.

Someone has to explain that to the client. It is kinder to do it before the trip than after the first night.

Say "we will request"

"We will request a twin" and "you will have a twin" are two different promises, and only the first one is ours to make. Write the first one in the quote email and keep the second out of it.

What else belongs in the client email

• The standard. Europamundo says plainly that its hotels are not luxury establishments. Official ratings, room sizes and bed sizes vary by country.
• The air conditioning. Many hotels in Northern Europe have none, or have it only in certain periods.
• The hotel list. The terms say the list of hotels provided is for reference only and corresponds to the expected category. The final list is in My Trip, on the website or the app, in the days before the tour.
• The timing. Hotels can change, sometimes only days before arrival, especially in high season. Europamundo recommends downloading or printing the list at least 48 hours before departure.

A short version your client can read in ten seconds

We have asked for a twin room, and the hotel confirms the room. Your final hotel list will be in My Trip in the days before you leave. Please save it to your phone.

Three sentences, and nothing promised that Europamundo cannot deliver. The full detail is in our guide, Hotels and rooms, honestly.

If you are not sure what a particular tour will do, ask us to check it.

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