Agent guide
Guaranteed departures: what they cover, and what they do not.
Europamundo guarantees departures from two travellers. There are exceptions, and an agent should know them before promising a client anything.
At a glance
- 2The guaranteed minimum of travellers on tours in Europe, the Americas, Japan, Korea and China.
- Fewer than 5When fewer than five travellers book, Europamundo may offer one of four options.
- 10%The discount on the travel voucher that is issued as a refund of the amount paid.
What happens as the numbers change.
Europamundo’s terms say that all its tours in Europe, the Americas, Japan, Korea and China have guaranteed departures with a minimum of two travellers.
- Two or more
The guaranteed departure rule applies in Europe, the Americas, Japan, Korea and China.
- Fewer than five
If the total booked on a tour is fewer than five, in other words up to four people, Europamundo may offer one of these:
- A similar tour, operated by Europamundo or by another company.
- A similar tour with all or part of the services provided on public transport.
- A change of travel dates for the same tour.
- A refund of the amount paid, issued as a travel voucher that gives a 10% discount on the value of the unused tour, for use on a future trip.
- 4 to 7 passengers
A tour or a segment may run in a van with 8 to 9 seats, driven by the accompanying guide.
- 8 travellers or more
From 8 travellers on, or slightly more depending on local regulations, the tour runs on coaches or minibuses.
Events outside anyone’s control
A guaranteed departure may still be cancelled, without compensation or liability on Europamundo’s part, for events such as war, terrorism threats, civil unrest, major health risks or natural disasters.
What to tell a client
Say that departures are guaranteed from two travellers, and give the exceptions in the same sentence. Do not tell a client that a tour will never be cancelled.
The guarantee is stated for Europe, the Americas, Japan, Korea and China. For any other region, ask us before you promise it.
Sources
- Europamundo, general terms and conditions, on guaranteed departures and on operation by group size (europamundo.com terms and conditions page), read 13 October 2026.
The terms are the precise rule, so quote them as written. All Insights